About Us

Velocity Mall

About Us

Velocity Mall

About Us

Velocity Mall

About Us

Velocity Mall
Velocity@Novena Square is a dedicated sports and active lifestyle mall managed by UOL Group Limited, where shoppers can find their active lifestyle needs under one roof. An intended venue for sports events, it has seen many interesting sports-related events such as the signature Velocity Urban Attack which is the first urban obstacle challenge in Singapore, caged basketball tournaments, and many more! Velocity constantly contributes to the sporting community through sponsorship and collaborations.
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Carpark Hours and Rates (EPS Parking) with effect from 1 April 2023

Monday - Sunday & Public Holidays

06:00 hrs – 18:00 hrs: $2.40 for first hour or part thereof,
$0.60 for each subsequent 15 mins or part thereof.
After 18:00 hrs – 06:00 hrs (next day): $2.60 per entry
Grace Period : 10 Minutes

The carpark is open 24 hours via EPS parking. Vehicle height limit is up to 1.85m. Loading & unloading vehicle height limit is up to 3.5m.

  • For quick access to the Office Tower, park on the Level 4A, 5A, 6A and 7.
  • Please park at designated lots only. Vehicles parked within the premises are at owner’s risks.
  • The Management accepts no responsibility for any misdemeanor theft or damages to the vehicles or to any content there in.
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Velocity@Novena Square

238 Thomson Road, Singapore 307683

BY MRT

Velocity is located directly above Novena MRT station (NS20) along the North South Line.

BY BUS

Bus Services: 21, 54, 56, 124, 131, 143, 162, 166, 851, 980

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U-POPP LOYALTY PROGRAM

U-POPP – UOL’s Power of Purchase Program, designed to optimize shopping experience.
Member can earn and accumulate POPPoints with their purchases to redeem for exciting rewards!
Be a member of U-POPP and enjoy the power of purchase now!
Visit https://www.upopp.com.sg/ for more details!

U-POPP Gift Cards

Purchase of U-POPP Gift Card(s) over UOL Malls’ Customer Service Counter is not available from 1 January 2024.
All shoppers are required to download the U-POPP Mobile App and register as a U-POPP Member in order to purchase UOL e-Voucher(s). Registration is free.
You may approach our customer service officers for assistance.
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Velocity's Customer Service Counter

Location on Level 1, in front of Cotton On
Opening Hours: 10:00am to 9:30pm

Automated Teller Machines (ATMs)

UOB ATMs – Level 1, outside UOB Bank
POSB ATM – MRT Level, near 7-Eleven
AXS Machine- MRT Level, near 7-Eleven

NETS CashCard Top Up Machines

Located at Level 1, next to Customer Service Counter
Located at Level 3B Carpark, beside retail lifts

Complimentary Wifi

Connect Velocity@Novena WiFi network and stay connected with 30 minutes complimentary WiFi access within Velocity’s vicinity

Free Loan of Wheelchair

Please approach our Customer Service Counter for assistance.
A $50 refundable deposit is required for the loan of wheelchair.

Shower Rooms (Male and Female)

Male and Female shower rooms are located on Level 2 (near NOVITA)

Nursing Rooms

Located on Level 2 (near NOVITA)

Hot Water Dispensers

Available on Level 3

EV Charging Stations

Available on Carpark Deck 4A

Recycling Bins

Textile Recycling by Greensquare – Available on Carpark Deck 3B
E-Waste Recycling by ALBA – Available on Level 3 (Outside OPPO)
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Velocity@Novena Square, the dedicated sports mall, we strive to provide a unique shopping experience by incorporating sporty and lifestyle features in-mall for all to enjoy.

Bicycle Parking

Bicycle parking racks are conveniently located on Level 1, behind Han’s Cafe for public free use, and are available on a first-come, first-served basis and at owners’ risk.

Free Play at Outdoor Court

(Temporarily Closed for Maintenance till 31 March 2025)

The outdoor court is equipped with a basketball post which is free for all to use, on a first-come-first-served basis. For hosting of events/ activities/ competitions at Outdoor Court, please email your enquiry to promotions@velocitynovena.com

Renting of basketballs are available for free of charge at Level 1, Customer Service Counter.
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For matters related to lease of Ad spaces, Atrium spaces and Push carts, please contact:

Marketing Communications

Tel: 6358 0700 / 6256 3325
Email: admin@velocitynovena.com
For matters related to permanent shop leases, please contact:

Leasing

Tel: 6354 9647

Email: leasing@velocitynovena.com
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For any questions relating to PDPA under The Management Corporation Strata Title Plan No. 4298, you may drop an email to the DPO Mailbox: mcst4298_dpo@uol.com.sg.
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