Velocity's customer service counter is located on level 1 (in front of Cotton On) and is open daily from 10am to 9:30pm. For enquiries, please call our customer service counter at 6358 0700 or email us at admin@velocitynovena.com
Automated Teller Machines (ATMs) UOB ATMs are conveniently located on level 1 outside UOB Bank, next to the escalator from the MRT. POSB ATM and AXS machine are located at the MRT level.
Bicycle Parking
10 bicycle parking racks are conveniently located on the first floor behind KFC for public free use. Racks are available on a first come, first served basis and at owners' risk.
First Aid We provide basic first aid items at our customer service counter. Please approach our customer service officers for help.
Free Internet Surfing Stations Shoppers are free to visit our Internet stations nex to the customer service counter for free surfing. Access passwords can be obtained from our customer service counter.
Free Wireless Broadband Internet Access Shoppers may enjoy wireless Internet access within Velocity's vicinity. Access passwords can be obtained from our customer service counter.
Gift Vouchers An excellent choice for gifts, Velocity's shopping vouchers are for sale at our customer service counter. They are available in denomination of $10. Velocity's shopping vouchers are redeemable at all outlets except the following: 12 Hours Money Exchanger, Healthway Medical Centre, The Smile Clinique Dental Surgery, United Overseas Bank.
Lost & Found Misplaced something? Contact our customer service counter as they maintain a record of items lost and found.
Sistic Purchase and pick-up your Sistic tickets at our customer service counter. Payment by cash, NETS or major credit cards, available for Sistic ticketing service only.
Washrooms
Female and male washrooms for the disabled are located at Level 1, 2 and 3. Nursing room with hot water supply is located at Level 3. Shower facilities are available in washrooms on Level 3. Please collect the key to the shower rooms at our customer service counter.
